Early Years Provider Centre: Change of Phone Line Support Opening Hours as of 17/08/20
Our dedicated Early Years Provider Centre (EYPC) is a specific point of contact for queries regarding existing DCYA childcare funded programmes, providing multi-channel support (Phone, Email, and Hive Service Request) to all early learning and care service providers service providers and CCCs.
We reopened our phone support channel on 6th July providing phone support in addition to online support to Service Providers during the hours of 08.30 – 16.30, Monday to Friday.
Following a review of incoming customer call demand, we are now amending our phone channel operating hours to 09.00 – 17.00 Monday to Friday from Monday next, 17th August.
These revised opening hours will enable us to better support the needs of all our customers.
We are conscious of the many asks on Service Providers at the moment and would ask you make use of the readily available guidance material which is available on the PIP Portal or the Early Years Hive before contacting us.